At Hijabulhareem.com, we have a priority aim to enhance the experience of our valuable customers. We at HIJABULHAREEM guarantee the rights of our customers and keep them aware at every instant by offering advice through Hijabulhareem.com, social media, and catalog. The below mentioned policy is for the same services and applicable to all the placed orders within the country, on our online stores.
Items that can be Returned
We are giving the facility of return service in case of receiving the defective product or not in accordance with our customer’s specifications. If the customer is not satisfied with what he or she ordered and what is received than the customer has a right to return it easily within the provided time limit and:
- The product that is being returned by the customer must be complete and intact.
- There should not be utilization of received product which is being returned.
- Item packaging should be unblemished and intact.
Items that cannot be returned
- All accessories are final sale, returns & exchanges are NOT possible on any accessory.
- If the product is not complete or if even a single item is missing.
- If the product is customized according to size, style, and fabric.
- If the product get stained, emitting perfume scent or body odors, and got damaged even a bit.
- Due to hygienic reasons, undergarments products are not returnable.
- The discounted sale merchandise cannot be returned.
Procedure for Return & Exchange for Local Customers (PAKISTAN)
For exchanging or returning any of your purchased item please email at [email protected] or whatsapp at +923119820929, our customer care representative will get back to you within next 24-48hours on working days (Monday to Friday). You can return the item to our provided address written below under the title ‘Return Address’, please note the courier cost of returning the item will be borne by the customer. In case the item is damaged or the size you ordered is not the size you received, Hijabulhareem will cover the return shipment charges by picking the goods up from your given address through courier and in case if you have to pay the return fee than you will get the refund or the amount will be adjusted in the next order. Please note that we do not accept the returns for Item purchased during SALE period and those products that are not purchased through www.hijabulhareem.com
You will be facilitated with return service during the course of 7days after the delivery of product. The original receipt of product will be required for your ease and our convenience.
Presently, facility for refund is not available for international customers, but if you are in Pakistan and the item(s) sent to you is/are not in conformity with your order, for e.g. you receive a wrong size, color or a defected product, then a refund can be processed. For Return you have to follow these steps.
- Send us the parcel on our address in Karachi, Pakistan within 7 working days from the day you receive parcel.
- Inform us via email, call or whatsapp.
- If your product is not used and all tags are on the product we will process the it in refund.
- Amount Refund can take up to 15-20 working days..
- No exchange of product or Refund of amount will be made via outlets.
Online Shopping and Outlets
If you have shopped online and you wish to return and exchange, our outlets will not entertain purchased online products, you have to contact our online sales representative via email @ [email protected] call or whatsapp @ +92 3119820929
We do not entertain the refunds on gifts product if the delivery process is completed and the product is delivered. But if a person wish to return the product under this scenario, than he or she is advised to contact the person who made purchase of HIJABULHAREEM product and then the original purchaser is needed to follow the returning procedure within seven (7) days time period
For all the international orders, the facility of returns and exchange cannot be applicable at this moment; for having more detailed info please have a look at our Shipping Policy for the international orders.